The Fellowship of Independent Evangelical Churches (FIEC) Code of Conduct (click to read it) sets out the behaviour that is expected of all FIEC staff, FIEC church representatives and marriage celebrants. FIEC recognises that there may be occasions when people behave in a way that is, or appears to be, in breach of the Code of Conduct.

Any person who believes that a person who is subject to the Code of Conduct has acted in breach of it may make a complaint in accordance with the FIEC Complaints Policy (click to read it).

This policy is intended to ensure that FIEC handles complaints fairly, efficiently and effectively. FIEC’s complaint management procedures are intended to:

  1. enable FIEC to respond to issues raised by people making complaints in a God honouring, timely and cost-effective way;

  2. boost the confidence of those working with FIEC or FIEC churches in FIEC’s administrative process, and;

  3. provide information that can be used by FIEC to deliver quality improvements in FIEC’s services, staff and complaint handling.

FIEC Complaints Committee

FIEC has a Complaints Committee that will consider each matter and act to investigate a complaint in a timely way.

The FIEC Complaints Committee is made up of:

Allan Asher / Roy Davidson / Karl Deenick / Jenni Woodhouse / David Logan QC / Chris Ekins

Three people from the Complaints Committee will be invited to investigate a complaint.

Making a complaint

Complaints may be made in person, by phone, letter or email. Complainants are encouraged to provide as much detail as possible of the alleged breach of the Code of Conduct by, for example, identifying when, where and what is alleged to have happened by whom and to whom.

Complaints may be directed to the FIEC National Director:
email: national.director@fiec.org.au
mail: Attn: National Director
PO Box 5170
Lyneham, ACT 2602

If the complaint is about the National Director, the complaint should be directed to the FIEC Chairman:
email: chairman@fiec.org.au
mail: Attn: Chairman
PO Box 5170
Lyneham, ACT 2602

If you wish to make a complaint in person or by phone, please email: complaints@fiec.org.au for details on how to do that.